Privacy Policy

1. Introduction

Welcome to Maxia AI ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy policy or our practices with regard to your personal information, please contact us at maxiaaiofficial@gmail.com.

This Privacy Policy applies to all information collected through our website, applications, and any related services, sales, marketing, or events.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on the website, or when you contact us.

• Personal Data: Name, email address, phone number, job title, and company name.
• Business Data: Information about your operational workflows, customer routing logic, and system configurations provided during consultations.
• Call Records: For clients utilizing our AI Voice Receptionist services, voice recordings or transcripts of calls may be processed to train and refine AI models.
• Automatically Collected Data: IP address, browser type, operating system, referring URLs, and device info collected through cookies and website analytics.

3. How We Use Your Information

We use personal information collected via our Services for a variety of business purposes described below:

• To provide, operate, maintain, and improve our services (such as AI chatbots and workflow integrations).
• To communicate with you, including responding to inquiries, providing customer support, and sharing updates.
• To customize your experience and deliver tailored AI automation solutions.
• To detect, prevent, and address technical issues or security threats.
• To comply with legal obligations and enforce our terms of service.

4. Third-Party Service Providers

We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. These include:

• AI & LLM Engines: OpenAI, Anthropic, or other foundation model providers used to run language logic.
• Voice Automation: Vapi or ElevenLabs for running voice synthesis and receptionist routing.
• Workflow Orchestration: Make.com, n8n, or Zapier for automating database syncs and workflow processes.

5. Data Security and Retention

We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law.

6. Your Privacy Rights

Depending on your location, you may have certain rights under applicable data protection laws. These may include the right to:

• Request access to and obtain a copy of your personal information.
• Request rectification (correction) of inaccurate personal data or erasure (deletion) of your data.
• Object to or restrict the processing of your personal information.
• Data portability (receiving your data in a structured, machine-readable format).

To exercise these rights, please contact us at maxiaaiofficial@gmail.com. We will consider and act upon any request in accordance with applicable data protection laws.

7. Changes to This Privacy Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

8. Contact Us

If you have questions or comments about this policy, you may email us at maxiaaiofficial@gmail.com.